Refund policy

At The House of Skanda, we strive to provide our customers with high-quality handcrafted products. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully.

1. Return Period

You have 7 days from the date of delivery to request a return for any reason. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products
  • Gift cards
  • Sale or discounted items (unless defective)

3. Return Process

To initiate a return:

  1. Contact our customer service team at thehouseofskanda@gmail.com or call 8860077574 within the return period.
  2. Provide your order number and details of the item you wish to return.
  3. We will guide you through the return process and provide you with a return shipping label if applicable.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (usually 7-10 business days).

5. Shipping Costs

Shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent, defective item). In such cases, we will provide a prepaid return shipping label.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery, and we will arrange for a replacement or refund.

8. Customer Service

If you have any questions or concerns about our Refund and Return Policy, please reach out to us:

Thank you for choosing The House of Skanda! Your satisfaction is our top priority.